GM Korea said it will resolve a labor-management dispute over company-operated service centers and bolster the competitiveness of its service network.
On March 10, GM Korea said it will continue talks with the union to settle differences related to the planned closure of company-operated service centers and to ensure the transition is smooth and orderly.
The company and the union agreed to keep three company-operated service centers in Daejeon, Jeonju and Changwon open, rebranding them as Maintenance Service Technology Centers. The existing Incheon Bupyeong High-Tech Center will have its role expanded.
Some employees from the current company-operated centers will remain at those three locations and at the Bupyeong High-Tech Center; remaining staff will be reassigned to other roles within the company.
The Maintenance Service Technology Centers will focus on advanced diagnostics and specialized technical support for high-tech vehicles. Acting as regional hubs, they will provide technical assistance and troubleshoot complex repair cases to strengthen overall after-sales capabilities.
The Incheon Bupyeong High-Tech Center will deliver technical support and knowledge transfer across GM Korea's roughly 380-point service network, provide maintenance training for vehicles sold domestically, and handle high-complexity repair work.
Robert Trim, vice president of labor relations and human resources at GM Korea, said, "These discussions with the union are intended to raise service capabilities and competitiveness across our nationwide network and ensure customers receive a consistent experience wherever they go."
GM Korea, operating under a multi-brand strategy, offers a broad product portfolio to domestic customers and provides service through more than 380 outlets nationwide using GM-certified technology and standardized procedures.
